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Help & Contact

Need help? Check the Frequently Asked Questions below, or reach out to M-Compass Technical Support at global.engagement@umich.edu.

If you have questions about a program or the status of your application, please contact the office offering the program. Contact information is listed at the bottom of each program's brochure web page or in your application's instructions panel.

Frequently Asked Questions

 

For Students Registering Independent Travel:

 

Travel on programs that are not sponsored by U-M should be registered in the Student Travel Registry.  Please use our step-by-step instructions on using the U-M Student Travel Registry.

 

The M-Compass system uses Shibboleth, the University of Michigan's login system. First time M-Compass users may receive a release notification page after U-M Weblogin is complete. For more information on Shibboleth and the release notification page, see the ITS help document Logging into U-M Shibboleth-Enabled Services and Websites.

When you log into the system for the first time, an M-Compass account will be created for you. Many of the fields will be populated with data from Wolverine Access, but you can upload a profile picture and add a CC email address if you would like messages from the M-Compass system to be copied to a non-UM email address.Please use our step-by-step instructions on how to view your M-Compass profile.

Please note: The LOGIN link is for returning users to access their travel registration(s) and/or application(s). You will not be able to log into the system using the LOGIN link until you have a travel registration or application in the system.

 

For Applicants:

Starting an application

 

View of Applications & Registrations pane on User Home Page

Your M-Compass program application may already serve as your travel registration. Check your M-Compass account to see if your trip is already displayed. If yes, no additional registration is needed for the same trip. If you aren't sure if your trip is registered, here is how to check:

  • Log in to M-Compass
  • Go to User Home
  • View your Applications
  • If your trip is not shown or if you're unable to login with your U-M credentials, you should register your travel.

Still not sure? Email M-Compass Technical Support for help.

 

Please review our step-by-step instructions on using M-Compass to search and apply for programs for assistance with searching and applying for programs in M-Compass.

 

A number of U-M offices provide education abroad programs and advising for students seeking international experience. Click here to see a list of offices on the Ann Arbor, Flint and Dearborn campuses: U-M Education Abroad Offices

 

The M-Compass system uses Shibboleth, the University of Michigan's login system. First time M-Compass users may receive a release notification page after U-M Weblogin is complete. For more information on Shibboleth and the release notification page, see the ITS help document Logging into U-M Shibboleth-Enabled Services and Websites.

When you log into the system for the first time, an M-Compass account will be created for you. Many of the fields will be populated with data from Wolverine Access, but you can upload a profile picture and add a CC email address if you would like messages from the M-Compass system to be copied to a non-UM email address. Please use our step-by-step instructions on how to view your M-Compass profile.

Please note: The LOGIN link is for returning users to access their travel registration(s) and/or application(s). You will not be able to log into the system using the LOGIN link until you have a travel registration or application in the system.

 

The LOGIN link is for returning users to access their travel registration(s) and/or application(s). You will not be able to log into the system using the LOGIN link until you have a travel registration or application in the system. If you click "Apply Now" on a program brochure page or register travel, you will be prompted to log in as part of the process of creating an application or registration. Once you have an account in the system, use the LOGIN link to access your existing applications/registrations.

 

In order to view your profile information, see our step-by-step instructions on how to view your M-Compass profile. If this is your first application or registration in M-Compass or your first application/registration in quite a while, it's possible that some of your profile information, including your mailing address, will be blank or out of date. M-Compass updates active profiles during the overnight data refresh, so if you make updates in Wolverine Access, those changes should be reflected in M-Compass within 24 hours. If you make changes to your profile data and those changes are not reflected in M-Compass 24 hours later, please email M-Compass Technical Support.

 

If you are a U-M student, you should use your uniqname and UMICH password to log in. If you need help resetting your UMICH password, you can find that on the following sites:

If you are not a U-M student, you should log in using the email address used to create your account or application and the password you chose when setting up your account. If your account was created for you and you did not set up a password and security questions within 3 days, your temporary password will expire. Please email M-Compass Technical Support for help.

Please note: The LOGIN link is for returning users to access their travel registration(s) and/or application(s). You will not be able to log into the system using the LOGIN link until you have a travel registration or application in the system.

 

When your M-Compass account was created, you were given 3 days to log in with a temporary password. If you need to have your temporary password reset, please email M-Compass Technical Support from the email address associated with your application. Once you have logged in with your temporary password, you will be prompted to create a new M-Compass password and security questions.

Note: As an incoming exchange student, you will eventually be assigned a U-M uniqname and Kerberos password. However, your M-Compass account will not be converted from an external to an internal account, so you should continue to use the NON-UM LOGIN link and login with the email address and password that you created specifically for the M-Compass system.

Completing an application

 

As long as your application is not yet under review, we can "unreceive" a questionnaire, which will allow you to log back into the system, fix the error, and re-submit it. Please contact the unit that manages the program you are applying for (contact information will be available in your application instructions or the program's brochure page) or email M-Compass Technical Support and identify the name of the questionnaire that needs to be reset. (If you have multiple active applications, please identify the program as well.)

 

You may apply to multiple programs in the same term. The system settings allow for up to 3 applications in a single term, but if you want to apply for more than 3 programs or scholarships during a single term, you can contact the sponsoring office and ask them to create an application on your behalf.

You can also rank programs according to your preference. Please follow these step-by-step instructions on how to rank multiple applications within the same term. Note: Ranking is not applicable to Funding or Travel Registrations, and some offices do not use this feature in reviewing applications. If you have questions about ranking applications, please contact the program's sponsoring office.

 

In order to limit the number of abandoned applications, M-Compass will only allow you to create 3 activity and funding applications per term for yourself. An administrator can create an additional application on your behalf, however, which you can then log into and complete. If you try to apply for a fourth activity or funding program and receive an error, please reach out to the unit that sponsors the fourth program (which can be found on the program's brochure page) or email M-Compass Technical Support. In your message, please indicate the full name of the program as it appears in M-Compass and the term that you want to apply for.

 

Please follow these step-by-step instructions on how to rank multiple applications within the same term. Note: Ranking is not applicable to Funding or Travel Registrations, and some offices do not use this feature in reviewing applications. If you have questions about ranking applications, please contact the program's sponsoring office.

Confirming participation

 

The system settings only allow applicants to commit themselves to a maximum of 2 applications in a given term. However, if you wish to commit to 3 or more applications, an administrator can change your status on your behalf. Please contact the office that sponsors the program or scholarship and ask them to confirm your participation on your behalf.

 

For Recommenders:

 

Faculty or staff members who receive a M-Compass Recommendation Request should follow the link provided in the recommendation request email. The following steps describe how to submit an online recommendation:

  1. Open the email and click on the link provided. The M-Compass Online Recommendation Submission window will open.
  2. Enter the Recommendation ID and Applicant last name (provided within the email) when prompted, then click Validate.
  3. Answer the questions, then click Submit to send the recommendation back to M-Compass.

Note: Each recommendation request has a unique ID. You may wish to copy the Recommendation ID to the clipboard, then paste into M-Compass when prompted.

 

If you are a U-M faculty or staff member, you can log into M-Compass using the LOGIN link and your U-M uniqname and password. You will be able to access all past recommendations and pending recommendation requests associated with your uniqname via the Recommender Home Page.

If you are not a U-M faculty or staff member or you have difficulty logging in, please email M-Compass Technical Support and identify the applicant who requested the recommendation.

 

If you are a U-M faculty or staff member, you can log into M-Compass using the LOGIN link and your U-M uniqname and password. You will be able to access all past recommendations and pending recommendation requests associated with your uniqname via the Recommender Home Page.

If you are not a U-M faculty or staff member or your past recommendations were not associated with your uniqname, please email M-Compass Technical Support and identify the applicant and program you recommended, so that we can send you the content of the recommendation.